Customer Service Specialist

Danica is hiring!

 

Danica is considered a leader in fashion housewares. Our product assortment is an eclectic mix of kitchen and tabletop textiles, home accessories and giftware. We have a strong commitment to outstanding quality, service and design, which has made us a premiere source of wholesale home décor products for fifty years.

 

If you're looking to work for a company with a culture as vibrant as the products it produces, Danica is the place for you. We are a driven, yet easy-going, group of people working hard at having fun.

 

Danica is seeking a Customer Service Specialist

Danica is currently looking to hire a Customer Service Specialist. We are seeking a reliable, career-minded individual who is comfortable with change in a fast-paced environment, and looking to grow with us as a company.  This is a permanent full time position with opportunity for advancement.

 

Ideal start dates – Immediate

 

Duties

·       Handling High Volume Calls/Emails

·       Order Tracking/ Revisions

·       Return Authorizations/Courier Claims/Shipment Investigations

·       General Product Knowledge/Procedure Communication

·       Sales Rep/Internal Staff Support

Must Have

·       Experience in a Customer Service role (minimum 5 years)

·       Experience in team lead positions/training/mentoring

·       High Degree of Attention to Detail & Sense of Urgency

·       Experience managing customer escalations

·       Previous experience with ERP systems

·       Excellent organizational skills

·       Advanced level of MS Office 2010 (Outlook, Excel and Word)

 

Desired Skills & Attributes

·       Strong Customer Service Focus

·       Strong Analytical and Problem Solving Skills

·       Strong Communication Skills

·       Consistent and Dependable

·       Positive and Professional Attitude

·       Excellent Time Management Skills

·       Excellent Conflict Resolution Skills

·       Ability to Make Decisions under Pressure

·       Ability to Remain Calm and Patient

·       Ability to Thrive in fast paced, high volume environment

·       Ability to Lead and Motivate Others

·       Ability to Prioritize own Work and others

·       Sage Enterprise Management knowledge (preferred)

·       Previous Wholesale Experience  (preferred)

 

 

Resume and Cover Letter

Get ready. Get set. Tell us about yourself. We want to hear what makes you the hands-down, no-doubt-about-it, ideal candidate to join the Danica team. Use your cover letter as a vehicle to tell us about the special attributes you possess that will add some extra flare to the Danica dynamic.

 

Please send resumes with salary expectations to [email protected] (no calls). Please ensure that “Customer Service Specialist” is in the subject field of the email. Danica is an equal opportunity employer.